Terms & Conditions

Outdoor Climbing Terms and Conditions

Saaig Outdoors wishes to bring to your attention the following statement from the British Mountaineering Council:
‍
“The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death”.Though we take every care to minimise these risks participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

  1. You are informed that climbing is a potentially dangerous sport. Any persons climbing beyond their capabilities or using climbing equipment incorrectly are warned that personal injury may result.
  2. When taking part in climbing activities please BE AWARE OF OTHER CLIMBERS, THERE IS ALWAYS A RISK OF SOMEONE OR SOMETHING FALLING e.g. CLIMBERS or ROCKS FALLING AWAY.
  3. Neither Saaig Outdoors or any of its representative will be responsible for any injury illness or death sustained on our courses, nor will they be liable for any uninsured losses of client property.
  4. ANY problems, accidents or incidents must be reported immediately to a member of Staff.
  5. When taking part in sessions please inform the instructor of any pre-existing medical conditions that may have bearing on your abilities to climb.
  6. Prior to climbing you must complete a disclaimer form and pre session medical questionnaire. Novice climbers must be under constant supervision by an approved instructor at all times whilst climbing.
  7. All roped climbing must be carried out using an appropriate climbing harness. The rope must be attached to this using an appropriate knot, as indicated by the harness manufacturer. When belaying you must use an appropriate belay device and method. Waist belaying or belaying whilst sitting down are not permitted. Belayers should remain attentive at all times. You must not untie from the rope at any time whilst climbing. You must wear a climbing specific helmet at all times when climbing outdoors.
  8. Fixed top ropes must not be removed from any climb and leading is not permitted during outdoor taster sessions.
  9. Climbers should be aware that there is a risk of rock becoming displaced and falling away from the crag. If a piece of rock is loose please report it to a member of staff immediately.
  10. When not actually climbing / belaying keep clear of hazard areas. Non members and spectators are not permitted in the climbing area, as stipulated by the instructor.
  11. Smoking is not permitted during the session.
  12. The sessions are supervised at all times, the instructing staff reserve the right to stop individuals climbing if their behaviour or actions are considered unsafe to themselves or others. Furthermore, we reserve the right to refuse to supervise any individual.
  13. Saaig Outdoors reserves the right to change these conditions of use.

Download PDF


Payment Terms and Conditions

Your Booking Details
‍Will be included here

Payment Terms
To confirm the booking a deposit of 25% is required.Full payment of the balance is due 4 weeks prior to your activity date, if booked more than 4 weeks in advance.Bookings within 4 weeks require full payment to secure the booking.

Cancellation Policy
‍Deposits are non-refundable.
Cancellations will be subject to the following scale:
Within 1 week of the event date: No refund
Within 2 weeks of the event date: 50% refunded
Within 4 weeks of the event date: 75% refunded

Payment Options
Card payments – for website bookings only
PayPal: https://paypal.me/SAAIGOutdoors
BACS – Online bank transfer to:
Account Name:       Saaig Outdoors Ltd
Sort Code:               40-44-51
Account Number:    21475916
Please email us to confirm payment also.

Download PDF



Booking Terms & Conditions

  1. I am physically fit for the course I have chosen.
  2. I accept that participation in adventurous activities entails a risk of injury. Saaig Outdoors staff are trained and appropriately qualified to run activities and will at all times proceed in a manner to limit the risk of injury.
  3. I accept and agree to the course being supervised by appropriately qualified Mountain Guides, Instructors or Leaders in accordance with the staffing details on the web site.
  4. I have had brought to my attention the Terms and Conditions relating to this booking, in particular, those concerning cancellation.
  5. I understand that bookings are accepted on the understanding that Saaig Outdoors regulations are observed.
  6. I accept that Saaig Outdoors, is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Saaig Outdoors, its suppliers, its agents and employees whilst attending the course.

Download PDF

‍


Privacy Policy

This privacy policy sets out how Saaig Outdoors Ltd. uses and protects any information that you give Saaig Outdoors Ltd. when you use this website.

Saaig Outdoors Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Saaig Outdoors Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2019.

By making a booking or contacting us via this website, you agree to the transfer, storing or processing of your personal data as set out below. As a guiding organisation, we require these details in order to fulfil our contract with you. Please do not use this website if you do not agree with any of the following.

What we collect
‍
We may collect the following information:

If browsing this website, we collect the following generic information using cookies: Operating system, Browser, Device type, Demographics (eg Gender, Age band, Country of location), IP address, Site behaviour (e.g. Page views, Link clicks etc).

If signing up to our newsletter or completing a contact form, we ask for the following personal information: Name, Email address

If completing a booking form, we ask for the following personal information : Name, Email address, Address, Phone number, Date of Birth, Relevant experience and fitness, Medical conditions, Emergency contact details

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • So that your guide, instructor or leader can look after you safely in a mountainous or wilderness environment.
  • We may use the information to improve our products and services.
  • We may periodically send newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Only if you have given us your consent to receive our newsletter by email, will we send you occasional newsletters. In every newsletter message we send you, we will give you the opportunity to unsubscribe from our newsletter mailing list.


Disclosure of your information
The information we hold will only be passed to your guide, instructor or leader prior to a course your are booked on taking place. We do not sell, trade, or otherwise transfer to any other outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others rights, property or safety. We ask that all our freelance team comply with GDPR and GDPR readiness statements are available from them on request.

For financial reasons, we will keep your transaction data on our systems for 6 years after you have made a booking with us. For all biometric data associated with your transaction, we retain the right to hold this information for 3 years in accordance with health & safety guidelines.


Security
‍
We will do our very best to protect your personal data. Transmission of information via the internet is not completely secure, we therefore cannot guarantee the security of your data transmitted to this website, therefore any transmission is at your own risk.

Once we have received your information, we will take all reasonable steps to keep your personal data secure and do our utmost to prevent unauthorised access to it. All information you provide to us is stored securely.

We do not hold any credit card details as any card payments completed through PayPal’s payment gateway. You can view PayPal’s privacy and data security policy here : https://www.paypal.co.uk/personal/privacy-policy. We also take payments by online bank transfer through Barclays- we do not record any of your sensitive banking information. Any payment transactions will be encrypted using SSL technology.

If at any point you suspect or become aware of a breach in security, or receive suspicious communications from someone claiming to be from us, please let us know immediately via info@saaigoutdoors.com.

To the best of our ability we will limit the amount of data that is stored on paper. Any paper documents that have information on that we need to keep (i.e. booking forms) will be converted to electronic format, and then the original paper document will be destroyed.


How we use cookies
‍
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites
‍
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Access to Information
‍
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Download PDF




General Terms & Conditions

  1. Whilst we ensure a high professional standard of instruction, care and safety, all our clients must be aware that participation in mountaineering activities involves an acceptance of risk and of responsibility for the consequences of one’s own actions.
  2. Mountaineering, even when undertaken with Guides, Instructors and Leaders is an adventure pursuit with high levels of uncertainty and potential risk. No specific element of an advertised service can be guaranteed with certainty in these environments.
  3. When engaging the services of Saaig Outdoors Ltd., you are hiring a Guide, Instructor or Leader for their expertise and not for the guaranteed successful outcome with respect to a specific objective, route or summit. The Guide, Instructor or Leader will do their very best to ensure success with respect to those specific objectives, however, this cannot be guaranteed as safety is always the overriding priority. If it is clear from the outset that the advertised or primary objective is not feasible on the grounds of safety, then an alternative objective will be offered for the same date(s).
  4. Our advertised courses and expeditions are open to anyone of appropriate and relevant experience. Participants under the age of 18 years old must be accompanied by a parent or legal guardian at all times.
  5. Saaig Outdoors Ltd reserve the right to allocate each participant or booking a freelance Guide, Instructor or Leader, who will be fully insured and appropriately experienced.
  6. Our Guides, Instructors and Leaders reserve the right to exclude any member from a participation on planned mountain activities if he or she might endanger the success or safety of the rest of the party through lack of fitness, ill-health, poor acclimatisation or dangerous technique or believed to be under the influence of drugs or alcohol. We can make no refunds of fees paid to members so excluded.
  7. Any members of our courses or expeditions who act in contravention of the decisions or advice of their Guide, Instructor or Leader, or else undertake independent mountaineering activities during the course or expedition period forfeit all professional protection and duty of care from the Guide, Instructor or Leader.
  8. The information on our website is for guidance. We make every effort to ensure it is correct but cannot be responsible for any inaccuracies or subsequent alterations of itineraries which are beyond our control either before or during any scheduled trip.
  9. All terms and conditions between clients and Saaig Outdoors Ltd are to be governed by and held under the exclusive jurisdiction of British Law and heard in a British Court.

Download PDF




Adventure Activities Licensed Provider (AALP)


From March 2020, SAAIGOutdoors gained its AALA license to provide adventure activities as part of the Adventure Activities Licensing Authority.

HSE are Britain’s national regulatory body for workplace health and safety.

The Adventure Activities Licensing Authority (AALA) is the licensing authority for outdoor activity centres for young people in Great Britain.

We were inspected just prior to the COVID-19 lockdown. Inspected by the Adventure Activities Licensing Service, acting on behalf of the Health and Safety Executive (HSE) in their capacity as the Adventure Activities Licensing Authority.

SAAIGOutdoors is licensed to provide adventure activities as specified in the Activity Centres (Young Persons’ Safety) Act 1995 and the Adventure Activities Licensing Regulations 2004.

A copy of our license can be found here: AALA E Licence